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SMSQL fails to verify backup by "Error Adding Raw Device Mapping"

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Applies to

  • SnapManager for Microsoft SQL Server (SMSQL) 7.2.3
  • SnapDrive for Windows (SCW) 7.1.5
  • Raw Device Mapping (RDM)

Issue

  • SMSQL fails to verify backup by "Failed to Map virtual disk: Error Adding Raw Device Mapping".
  • Backup report shows SMSQL fails to mount snapshot by the error "Failed to Map virtual disk: Error Adding Raw Device Mapping".

Example:[<HOST>] Starting SDAPI mount snapshot...
[<HOST>] Preparing LUN '<PATH>', for SDAPI operation...
[<HOST>] Mounting snapshot: <SNAPSHOT>
[<HOST>] Snapshot mount failed.
[<HOST>] [SDAPI Communication Exception]: Failed to create disk in virtual machine, Failed to Map virtual disk: Error Adding Raw Device Mapping -GetLunInformation returned false-<LUN_SERIAL_NO><LUNID>.

[<HOST>] SDAPI failed to mount snapshot.
[<HOST>] [SDAPI Communication Exception]: Failed to create disk in virtual machine, Failed to Map virtual disk: Error Adding Raw Device Mapping -GetLunInformation returned false-<LUN_SERIAL_NO><LUNID>.


[<HOST>] Error Code: 0x80004005 
Unspecified error

  • Snpdrvdbg.log shows "Failed to Map virtual disk: Error Adding Raw Device Mapping" with error code 0x80004005.

Example:
PID:<PID>    TID:<TID>    FCPVdisk.cpp@4091        CFCPVdisk::CreateRawDeviceMapping() Lun Path=<LUN_PATH> : FilerName:<VSERVER_NAME>
PID:<PID>    TID:<TID>    FCPVdisk.cpp@4093        CFCPVdisk::CreateRawDeviceMapping() Lun Serial No=<LUN_SERIAL_NO>
PID:<PID>    TID:<TID>    FCPVdisk.cpp@4095        CFCPVdisk::CreateRawDeviceMapping() DataStore name=<DATASTORE>
PID:<PID>    TID:<TID>    FCPVdisk.cpp@4121        Failed to Add the virtual Disk through raw device mapping, , error code: '0x80004005', error description: 'Failed to Map virtual disk: Error Adding Raw Device Mapping -GetLunInformation returned false-<LUN_SERIAL_NO><LUNID>'

PID:<PID>    TID:<TID>    localerror.cpp@82        Is_VDS_ITF_Error(): false.
PID:<PID>    TID:<TID>    localerror.cpp@94        Is_WMI_ITF_Error(): false.
PID:<PID>    TID:<TID>    FCPVdisk.cpp@4123        Failed to create disk in virtual machine, Failed to Map virtual disk: Error Adding Raw Device Mapping -GetLunInformation returned false-<LUN_SERIAL_NO><LUNID>.
 HRESULT 0xc00403e3.
 

  • VirtualizationAPI.log shows "Error Adding Raw Device Mapping -GetLunInformation returned false".

Example:
VirtualizationAPILog Critical: 1 :    <TIMESTAMP>  PID:<PID>  TID:<TID> @-1  Finish CEsxServer::GetLunInformation() returned False
VirtualizationAPILog Critical: 1 :    <TIMESTAMP>  PID:<PID>  TID:<TID> @-1  CEsxServer::MapVirtualDisk() - GetLunInformation returned invalid entries:Lun Serial No:<LUN_SERIAL_NO>,LunID:<LUNID>
VirtualizationAPILog Critical: 1 :    <TIMESTAMP>  PID:<PID>  TID:<TID> @-1  CEsxServer::MapVirtualDisk() -  Name : Exception Message : Error Adding Raw Device Mapping -GetLunInformation returned false-<LUN_SERIAL_NO><LUNID> Trace : VirtualizationAPI.CEsxServer.MapVirtualDisk(String strLunSerialNo, UInt32 nLunId, String strDataStoreName, String strFilerName, UInt64 nSizeInKB, Boolean bRDMFileSpecified, String strRDMFileName, Boolean bShared, EnumAdapterType eAdapterType, String strInitiatorName, UInt32& nControllerKey)Datastore :<DATASTORE>
VirtualizationAPILog Critical: 1 :    <TIMESTAMP>  PID:<PID>  TID:<TID> @-1  CVirtualServer::MapVirtualDisk() - Failed to Add virtual disk: Exception message: Error Adding Raw Device Mapping -GetLunInformation returned false-<LUN_SERIAL_NO><LUNID>

 

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