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SC console not accessible after upgrade to 4.6 or 4.7 from 4.5

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Applies to

SnapCenter Server (SC) 4.6 - 4.7P1

Issue

  • SC UI not accessible after upgrade from 4.5 to either 4.6P1/4.7P1.
  • Error in the Application Event logs on the SC server host:

Application log shows error at the time of log in:
Event code: 4010
Event message: An unhandled security exception has occurred.
Event time: 18.09.2023 11:03:58
Event time (UTC): 18.09.2023 09:03:58
Event ID: 8a5f303e038a49d09a46a667eec7a92e
Event sequence: 4
Event occurrence: 1
Event detail code: 0

Application information:
    Application domain: /LM/W3SVC/2/ROOT-1-133395014309735244
    Trust level: Medium
    Application Virtual Path: /
    Application Path: D:\Program Files\NetApp\SnapCenter WebApp\
    Machine name: C40L00SR0455

Process information:
    Process ID: 1356
    Process name: w3wp.exe
    Account name: IIS APPPOOL\SnapCenter

Request information:
    Request URL: https://172.23.192.212:8146/rbacservice.svc?wsdl
    Request path: /rbacservice.svc
    User host address: 172.23.192.212
    User:
    Is authenticated: False
    Authentication Type:
    Thread account name: IIS APPPOOL\SnapCenter

  • When trying to access the UI with PowerShell (PS), get the error:

open-smconnection : The remote server returned an error: (500) Internal Server Error.
At line:1 char:1
+ open-smconnection -SMSbaseUrl https://xxx.xxx.xxx.212:8146
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : OpenError: (SmPSSnapin.PSAddSmSession:PSAddSmSession) [Open-SmConnection], Exception
    + FullyQualifiedErrorId : Operation failed,SmPSSnapin.PSAddSmSession

 

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