SCW clone fails with "Clone host is not registered" error
Applies to
- SnapCenter Plug-in for Microsoft Windows (SCW) 6.0
- Name resolution on SnapCenter Server host is performed by the hosts file (
C:\Windows\System32\drivers\etc\hosts)
Issue
- File System Clone from backup job fails with error seen in the Job Details:
Clone host (<CLONE_HOST_FQDN>) is not registered.
SnapManagerWeb_<JOB_ID>.logshows error:
DEBUG SnapManagerWeb_<JOB_ID> PID=[<PID>] TID=[<TID>] Clone to host <CLONE_HOST_FQDN>
DEBUG SnapManagerWeb_<JOB_ID> PID=[<PID>] TID=[<TID>] Getting common entity context of database server: localhost
INFO SnapManagerWeb_<JOB_ID> PID=[<PID>] TID=[<TID>] Start - GetHostName
INFO SnapManagerWeb_<JOB_ID> PID=[<PID>] TID=[<TID>] Account details: bypassdomain True
DEBUG SnapManagerWeb_<JOB_ID> PID=[<PID>] TID=[<TID>] Resolving host name =<CLONE_HOST_FQDN>
INFO SnapManagerWeb_<JOB_ID> PID=[<PID>] TID=[<TID>] Validate DNS hostEntry for any Malicious script or content
DEBUG SnapManagerWeb_<JOB_ID> PID=[<PID>] TID=[<TID>] Host [<CLONE_HOST_FQDN>] resolved to [<CLONE_HOST>]
INFO SnapManagerWeb_<JOB_ID> PID=[<PID>] TID=[<TID>] End - GetHostName
DEBUG SnapManagerWeb_<JOB_ID> PID=[<PID>] TID=[<TID>] Clone host (<CLONE_HOST_FQDN>) is not registered.
ERROR SnapManagerWeb_<JOB_ID> PID=[<PID>] TID=[<TID>] Failed to create clone request. System.Exception: Clone host (<CLONE_HOST_FQDN>) is not registered.
at SnapManager.SMSDAL.CloneHelper.GetCloneServer(SmCreateCloneRequest inputRequest, SmCloneConfiguration cloneConfiguration)
at SnapManager.SMSDAL.CloneHelper.CreateCloneRequestsForHosts(SmCreateCloneRequest inputRequest)
ERROR SnapManagerWeb_<JOB_ID> PID=[<PID>] TID=[<TID>] Exception in method: CreateCloneRequestsForHosts.
System.Exception: Clone host (<CLONE_HOST_FQDN>) is not registered.
at SnapManager.SMSDAL.CloneHelper.GetCloneServer(SmCreateCloneRequest inputRequest, SmCloneConfiguration cloneConfiguration)
at SnapManager.SMSDAL.CloneHelper.CreateCloneRequestsForHosts(SmCreateCloneRequest inputRequest) : Detailed Exception Clone host (<CLONE_HOST_FQDN>) is not registered. : BaseException System.Exception: Clone host (<CLONE_HOST_FQDN>) is not registered.
at SnapManager.SMSDAL.CloneHelper.GetCloneServer(SmCreateCloneRequest inputRequest, SmCloneConfiguration cloneConfiguration)
at SnapManager.SMSDAL.CloneHelper.CreateCloneRequestsForHosts(SmCreateCloneRequest inputRequest)
ERROR SnapManagerWeb_<JOB_ID> PID=[<PID>] TID=[<TID>] ErrorCode (-1), ErrorMessage (Clone host (<CLONE_HOST_FQDN>) is not registered.)