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SCV restore job in the vCenter is getting stuck at 80 percent when restoring a VM named with multibyte characters

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snapcenter
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snapx
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Applies to

  • SnapCenter Plug-in for VMware vSphere (SCV)
  • ONTAP 9
  • NFSv3
  • Datastore volumes with non-UTF-8 language

Issue

  • Restore from SCV fails with the following error:

Exception while calling restore on SCV: Restore failed with exception: Single File Snapshot Restore Failed:
 Failed to restore missing directory /.snapshot/<Snapshot>/<VMware named with multybyte characters>. 
Storage level clone operation failed. Error: Error: Clone operation failed on directory 
/.snapshot/<Snapshot>/<VMware named with multybyte characters>. entry doesn't exist. 

  • SCV restore job in the vCenter is getting stuck at 80 percent.
  • Restore failure occurs only when VM includes mutibyte characters

 

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