SCV restore fails due to a permissions error preventing clone volume creation

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Category:: snapcenter

Specialty:: snapx

Last Updated:

Applies to

SnapCenter Plug-in for VMware vSphere (SCV) 6.0
VMFS datastore over Fibre Channel (FC)
Using administrator account in vSphere Client

Issue

SCV restore job fails with error:

Error: Exception while calling pre-restore on SCV: Unable to mount datastores: <DATADSTORE> in Backup: <BACKUP_ID>&1.Failed to create LUN clone : No input ESX initiator Ids.

vmcontrol_<Job_ID>.log shows errors:

DEBUG <HOSTNAME> --- [p1738236591-597] c.n.a.m.VmfsMountStrategy : AdapterType : FCP DEBUG <HOSTNAME> --- [p1738236591-597] c.n.a.m.VmfsMountStrategy : AdapterType(): FCP ... ERROR <HOSTNAME> --- [p1738236591-597] c.n.a.s.c.SnapManagerStorageServiceImpl : [JobId:<JOB_ID>] Mount Backup failed: Error: The storage system is not registered or configured, or the current user does not have the required permissions. Verify that the storage system is assigned and accessible to the current user. ERROR <HOSTNAME> --- [p1738236591-597] c.n.a.m.VmfsMountStrategy : [JobId:<JOB_ID>] Failed to create LUN clone <LUN> on volume <IP>:/vol/<VOLUME>/<LUN> Error: The storage system is not registered or configured, or the current user does not have the required permissions. Verify that the storage system is assigned and accessible to the current user. ERROR <HOSTNAME> --- [p1738236591-597] c.n.a.m.VmfsMountStrategy : [JobId:<JOB_ID>] Failed to create LUN clone <LUN> on volume <IP>:/vol/<VOLUME>/<LUN> Error: The storage system is not registered or configured, or the current user does not have the required permissions. Verify that the storage system is assigned and accessible to the current user. DEBUG <HOSTNAME> --- [p1738236591-597] c.n.a.m.VmfsMountStrategy : retry with different adapter type:ISCSI DEBUG <HOSTNAME> --- [p1738236591-597] c.n.a.m.VmfsMountStrategy : AdapterType(): ISCSI ... ERROR <HOSTNAME> --- [p1738236591-597] c.n.a.s.c.SnapManagerStorageServiceImpl : [JobId:<JOB_ID>] No input ESX initiator Ids ERROR <HOSTNAME> --- [p1738236591-597] c.n.a.m.VmfsMountStrategy : [JobId:<JOB_ID>] No input ESX initiator Ids DEBUG <HOSTNAME> --- [p1738236591-597] c.n.a.m.VmfsMountStrategy : second time try also fail, put the datastore name to failedDatastoreMounts..... DEBUG <HOSTNAME> --- [p1738236591-597] c.n.a.m.VmfsMountStrategy : Cloned LUN failed! ERROR <HOSTNAME> --- [p1738236591-597] c.n.a.m.VmfsMountStrategy : [JobId:<JOB_ID>] Failed to create LUN clone : No input ESX initiator Ids