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SCV replication failure - unable to find snapshot on primary volume

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snapcenter
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Applies to

SnapCenter Plugin for VMware (SCV)

Issue

  • SCV fails to update a SnapVault relationship due to an error indicating the snapshot is not present on the primary storage controller volume despite the snapshot being present on the volume at the time of the error.
Job-XXXXXX.log
 
ReplicationInformation - Storage : <PRIMARY_SVM_NAME/IP>, Volume : <VOLUME_NAME> Snapshot : <SNAPSHOT_NAME>
Begin GetSnapshot
Begin GetConfigSettingSnapshotDiscoverMaxRetryFileExist
Begin GetSALPluginProvider
Begin GetStorageSystemId
Begin GetStorageSystemIdFromCache
SVM: <PRIMARY_SVM_NAME/IP>
Looking up SAL plugin provider for StorageSystemOSType: DataOntap.
Begin GetSALPluginProvider
End GetStorageSystemIdFromCache
Begin GetStorageSystemIdFromCache
UserOperationcontext: Name: , GroupName:, Domain:, RoleId:0, Role Shared:False, UserGroup ObjectType:None, IsAdmin: False, GroupId:
Connecting to Storage system id: <PRIMARY_SVM_NAME/IP>
End GetStorageSystemIdFromCache
End GetSALPluginProvider
Begin GetResource
Begin IsForceZAPI
Begin GetSALPluginProvider
Creating connection parameters
$SnapName: <SNAPSHOT_NAME>
Begin GetSALRunCommandMaxRetry
End RunCommand
invoking command-done
End GetSALPluginProvider
The result from get-ncsnapshot is null/empty
SVM: <PRIMARY_SVM_NAME/IP>
End GenerateGetSnapshotResult
INFO: Retry interval snapshot discover config setting not found.
(1/2) SnapshotDiscoverRetryInterval=3000 ms
...
...
Begin GetConfigSettingSnapshotDiscoverRetryInterval
End GetSnapshot
End GetConfigSettingSnapshotDiscoverRetryInterval
INFO: Retry interval snapshot discover config setting not found.
$SnapName: <SNAPSHOT_NAME>
(2/2) SnapshotDiscoverRetryInterval=3000 ms
...
...
$SnapName: <SNAPSHOT_NAME>
Begin IsForceFsx
End GetSALRunCommandRetryInterval
Begin IsForceZAPI
Command: Get-NcSnapshot Force ZAPI: true
Config override, Use ZAPI
invoking command-done
Is REST supported for the command: False
ErrorCode (-1), ErrorMessage (Unable to find Snapshot (<SNAPSHOT_NAME>) on volume (<VOLUME_NAME>) from storage (<SVM_NAME/IP>))

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