SCV backup fails with the error "Snapshot copy operation failed ... Error code 13057"

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Category:: snapcenter

Specialty:: snapx

Last Updated:

Applies to

SnapCenter Plug-in for VMware vSphere(SCV)
ONTAP 9

Issue

SCV backup fails with the following message.

Example of wfe.log:Snapshot operation failed [Storage System: <System>]Snapshot operation failed for some of the volumes [Storage System: <System>] [Volume:<Volume>] Error: Snapshot copy operation failed for volume <Volume>. Error code: 13057. Failed in volume '<Volume>', Snapshot copy operation failed for volume <Volume>. Error code: 13057.

ONTAP mgwd.log records the following message.

Sun Aug 24 2025 01:13:45 +09:00 [kern_mgwd:info:2149] dsmdb_get_imp_2() on ksmfRawZapi failed: 169.254.254.249{ffffffff|ffffffff} prog=536873508 server=kernel: RPC: Timed out; netid=tcp fd=260 TO=110.0s TT=109.997s O=644b I=0b CN=1774952/11 VSID=-3 169.254.149.135:18086 <-> 169.254.254.249:930

Sun Aug 24 2025 01:13:45 +09:00 [kern_mgwd:info:2149] ZSM: KSMF REQ FAILED: d-snapshot-multicreate - Timeout: Operation "ksmfRawZapi_iterator::get_imp()" took longer than 110 seconds to complete [from mgwd on node "<node>" (VSID: -1) to kernel at 169.254.254.249] [TO=110s TRT=110.091s =>169.254.254.249:951 CN=10000649/1] {ksmf_invoke:369}

ONTAP successes to create a snapshot for SCV backup task.
The created snapshot is not shown as Backup,
monitor.volume.full is recorded for the volume.
The nblade.execsOverLimit:error message is occurring frequently for the volume.
Snapshot creation takes very long time

 [?]  Sun Aug 24 01:11:17 +0900 [node1: wafl_exempt08: wafl.vol.snap_create.done:info]: params: {'type': 'Volume', 'owner': '', 'vol': '<VOL>', 'app': '', 'volident': '@vserver:<vserver uuid>', 'run_time': '15954832'}