Skip to main content
NetApp Knowledge Base

SCV backup fails with error "Snapshot operation failed. Value cannot be null."

  1. Last updated
  2. Save as PDF
Views:
151
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

SnapCenter Plug-in for VMware vSphere (SCV)

Issue

  • SCV backup job fails with error:

Snapshot operation failed. Value cannot be null. (Parameter 'source').

  • Job-<JOB_ID>.log reports New-NcSnapshotMulti fails due to timeout

[ERR] API exception
[DBG] ex.InnerException.Message : Connection to <IP> on port 443 for protocol HTTPS timed out.
[DBG] TransportType: Https
[INF] End GetStorageConnection
[DBG] ex.InnerException.InnerException.Message : The operation has timed out.
[INF] Begin CleanUpIfStale
[INF] Begin GetSALCommandRenewConnectionObject
[INF] End StorageConnectionFaultListener
[INF] End OnConnectionFault
[INF] End GetSALCommandRenewConnectionObject
[DBG] PS error string :the operation has timed out, Sleeping for: 10000ms
[ERR] Failed to run a command New-NcSnapshotMulti

  • Job-<JOB_ID>.log also reports error Value cannot be null after 6 failed New-NcSnapshotMulti

[ERR] Failed to run a command New-NcSnapshotMulti
  :
[ERR] Failed to run a command New-NcSnapshotMulti
  :
[ERR] Failed to run a command New-NcSnapshotMulti
  :
[ERR] Failed to run a command New-NcSnapshotMulti
  :
[ERR] Failed to run a command New-NcSnapshotMulti
  :
[ERR] Failed to run a command New-NcSnapshotMulti
[DBG] Required OntapiMajorVersion = 1, OntapiMinorVersion = 20
[ERR] Error: Snapshot operation failed, Exception:Failed to run a command New-NcSnapshotMulti

 Value cannot be null. (Parameter 'source')

  • AUDIT-MLOG-TXT.GZ in AutoSupport shows snapshot-multicreate takes more than 60 seconds to succeed.

Wed Oct 11 2023 01:05:24 +00:00 [kern_audit:info:2311] 8503e80001230fad :: <CLUSTER>:ontapi :: <SCV-IP>:<PORT> :: <SVM>:admin :: <netapp version='1.7' xmlns='http://www.netapp.com/filer/admin' vfiler='SVM'><snapshot-multicreate>   <snapshot>SNAPSHOT</snapshot>   <volume-names>     <volume-name>VOLUME</volume-name>   </volume-names> </snapshot-multicreate></netapp>  :: Pending:
Wed Oct 11 2023 01:07:14 +00:00 [kern_audit:info:2311] 8503e80001230fad :: <CLUSTER>:ontapi :: <SCV-IP>:<PORT> :: <SVM>:admin :: snapshot-multicreate :: Success:

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.