SCV backup fails with "Unable to get storage details for datastore 'datastore' with managed object reference datastore-XX"

Applies to

• SnapCenter Plug-in for VMware vSphere (SCV)
• Storage is registered to SCV

Issue

• SCV backup fails with "Unable to get storage details for datastore <datastore> with managed object reference datastore-XX"
• Job_XX.log shows the following error:

[ERR] Failed to run a command NetApp.DataProtection.Storage.CommandAPI.ConnectNcController, Exception:System.Net.Internals.SocketExceptionFactory+ExtendedSocketException (00000001, 11): Resource temporarily unavailable
at System.Net.Dns.GetHostEntryOrAddressesCore(String hostName, Boolean justAddresses, AddressFamily addressFamily, ValueStopwatch stopwatch)
at System.Net.Dns.GetHostAddresses(String hostNameOrAddress, AddressFamily family)
at NetApp.Ontapi.NaServer..ctor(String name, String uri, Int32 port)
at NetApp.DataProtection.Storage.CommandAPI.ConnectNcController.Connect(String name)
at SnapDrive.Nsf.Core.Storage.StorageConnection.InitializeONTAP(SDStorageSystemId storageSystemId)
[DBG] InitializeONTAP() throw exception: Failed to connect to storage system. Please check the connectivity between host and storage system.

• wfe_XX.log show the following error:

c.n.a.d.VsphereDiscoveryManager          : Unable to get storage details for datastore <datastore> with managed object reference datastore-XX. Storage system(s) may need to be added, also ensure that the associated host is in a connected state.
c.n.a.s.p.DiscoverResourcesManager       : [JobId:XX] com.netapp.nvpf.api.model.ApiException: Unable to get storage details for datastore <datastore> with managed object reference datastore-XX. Storage system(s) may need to be added, also ensure that the associated host is in a connected state.
c.n.a.s.p.DiscoverResourcesManager       : Encountered error while processing discover resources. Error: Unable to get storage details for datastore <datastore> with managed object reference datastore-XX. Storage system(s) may need to be added, also ensure that the associated host is in a connected state.
com.netapp.nvpf.api.model.ApiException: Unable to get storage details for datastore <datastore> with managed object reference datastore-XX. Storage system(s) may need to be added, also ensure that the associated host is in a connected state.
 at com.netapp.aegis.discovery.VsphereDiscoveryManager.populateNfsDsData(VsphereDiscoveryManager.java:325)
 at com.netapp.aegis.discovery.VsphereDiscoveryManager.populateVMDataForNewDS(VsphereDiscoveryManager.java:1653)
 at com.netapp.aegis.discovery.VsphereDiscoveryManager.constructBackupEntities(VsphereDiscoveryManager.java:1243)
 at com.netapp.aegis.discovery.VsphereDiscoveryManager.gatherDisks(VsphereDiscoveryManager.java:1143)
 at com.netapp.aegis.discovery.VsphereDiscoveryManager.addDsInfo(VsphereDiscoveryManager.java:1069)
 at com.netapp.aegis.backup.BackupMetadataManager.discoverMetdataInfo(BackupMetadataManager.java:820)
 at com.netapp.aegis.discovery.StorageDiscoveryManager.discoverVirtualEntities(StorageDiscoveryManager.java:326)
 at com.netapp.aegis.sms.provider.DiscoverResourcesManager.discoverResources(DiscoverResourcesManager.java:251)
 at jdk.internal.reflect.GeneratedMethodAccessor119.invoke(Unknown Source)
 at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
 at java.base/java.lang.reflect.Method.invoke(Unknown Source

• It resolved naturally over time.