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SCV Vault update fails with destination not found getting https timeout on secondary

Last Updated:

Applies to

SnapCenter plug-in for VMware vSphere (SCV) 4.x, 5.0


The SnapVault update in the backup process often fails at specific day times, with the following error:

Unable to find SnapMirror destination(s). Error: No SnapMirror relationships were found. Resolution: Please make sure that secondary storage systems are registered and host can resolve them correctly.Unable to find SnapVault destination for the source volume(s) <SVM_NAME> : <VOLUME>

Additionally, when checking the protection services log (job-JOB.log), it shows either:
[ERR] Failed to run a command NetApp.DataProtection.Storage.CommandAPI.ConnectNcController, Exception:Connection to <SVM_IP_OR_NAME> on port 443 for protocol HTTPS timed out.
InitializeONTAP() throw exception: Failed to connect to storage system. Please check the connectivity between host and storage system.
Failed to get SnapMirror relationships [StorageSystem: <SVM_IP_OR_NAME> as destination]

[ERR] Failed to run a command NetApp.DataProtection.Storage.CommandAPI.ConnectNcController, Exception:API invoke failed.
GetResource exception in initializor : API invoke failed.. No route to host [::ffff:<IP_ADDR>]:443 (<IP_ADDR>:443)

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