Skip to main content
NetApp Knowledge Base

SCV Vault update fails with destination not found getting https timeout on secondary

Views:
5
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

SnapCenter plug-in for VMware vSphere (SCV) 4.x, 5.0

Issue

The SnapVault update in the backup process often fails at specific day times, with the following error:

Unable to find SnapMirror destination(s). Error: No SnapMirror relationships were found. Resolution: Please make sure that secondary storage systems are registered and host can resolve them correctly.Unable to find SnapVault destination for the source volume(s) <SVM_NAME> : <VOLUME>

Additionally, when checking the protection services log (job-JOB.log), it shows either:
[ERR] Failed to run a command NetApp.DataProtection.Storage.CommandAPI.ConnectNcController, Exception:Connection to <SVM_IP_OR_NAME> on port 443 for protocol HTTPS timed out.
InitializeONTAP() throw exception: Failed to connect to storage system. Please check the connectivity between host and storage system.
Failed to get SnapMirror relationships [StorageSystem: <SVM_IP_OR_NAME> as destination]

or:
[ERR] Failed to run a command NetApp.DataProtection.Storage.CommandAPI.ConnectNcController, Exception:API invoke failed.
GetResource exception in initializor : API invoke failed.. No route to host [::ffff:<IP_ADDR>]:443 (<IP_ADDR>:443)

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.