Skip to main content
NetApp Knowledge Base

SCV Plug-in is not visible under vCenter Web Interface after upgrading vCenter Server to 7.0

Views:
673
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • NetApp Data Broker (NDB) 1.0.X
  • VMware vCenter Server 7.0

Issue

  • SnapCenter Plug-in for VMware vSphere (SCV) is not visible under vCenter Web Interface after upgrading vCenter Server to 7.0.
  • When trying the solution of 'SCV not visible under vCenter UI after upgrade', step 13 fails with the following error.

Registration failed!: Unable to connect to vCenter Server. Please check if vCenter Server and Port are correct.

Example:

2008575523.jpg

  • vmcontrol.log shows the following error when the registration fails.

Example:

2020-12-08 21:11:32.350 DEBUG w9108 --- [ qtp32374789-16] c.n.a.u.CryptoUtil                       : Unsupported configuration to decrypt the given message.
java.lang.ArrayIndexOutOfBoundsException
    at java.lang.System.arraycopy(Native Method)
    at com.netapp.aegis.util.CryptoUtil.decrypt(CryptoUtil.java:161)
    at com.netapp.aegis.util.CryptoUtil.decrypt(CryptoUtil.java:124)
    at com.netapp.aegis.sms.provider.GetHostInfoManager.registerVcenterServer(GetHostInfoManager.java:382)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

  :

2020-12-08 21:11:32.366 DEBUG w9108 --- [ qtp32374789-16] c.n.a.s.p.GetHostInfoManager             : Exception while trying to get old service instance: VI SDK invoke exception:org.dom4j.DocumentException
java.rmi.RemoteException: VI SDK invoke exception:org.dom4j.DocumentException
    at com.vmware.vijava.vim25.ws.XmlGenDom.fromXML(XmlGenDom.java:76)
    at com.vmware.vijava.vim25.ws.WSClient.invoke(WSClient.java:93)
    at com.vmware.vijava.vim25.ws.VimStub.retrieveServiceContent(VimStub.java:1434)
    at com.vmware.vijava.vim25.mo.ServiceInstance.init(ServiceInstance.java:173)
    at com.vmware.vijava.vim25.mo.ServiceInstance.<init>(ServiceInstance.java:99)
    at com.vmware.vijava.vim25.mo.ServiceInstance.<init>(ServiceInstance.java:90)
    at com.netapp.aegis.vsphere.VsphereService.getVsphereServiceInstance(VsphereService.java:100)

  :

2020-12-08 21:11:32.366 DEBUG w9108 --- [ qtp32374789-16] c.n.a.v.VsphereService                   : [JobId:0] Invalid arguments, can't retrieve session from null vSphere serviceInstance!
2020-12-08 21:11:32.366 DEBUG w9108 --- [ qtp32374789-16] c.n.a.v.VsphereService                   : vSphereServiceURL is : https://XX.XX.XX.XX:443/sdk
2020-12-08 21:11:32.376 DEBUG w9108 --- [ qtp32374789-16] c.n.a.v.VsphereService                   : VI SDK invoke exception:org.dom4j.DocumentException
2020-12-08 21:11:32.377 ERROR w9108 --- [ qtp32374789-16] c.n.a.m.VserverStore                     : VI SDK invoke exception:org.dom4j.DocumentException
java.rmi.RemoteException: VI SDK invoke exception:org.dom4j.DocumentException
    at com.vmware.vijava.vim25.ws.XmlGenDom.fromXML(XmlGenDom.java:76)
    at com.vmware.vijava.vim25.ws.WSClient.invoke(WSClient.java:93)
    at com.vmware.vijava.vim25.ws.VimStub.retrieveServiceContent(VimStub.java:1434)
    at com.vmware.vijava.vim25.mo.ServiceInstance.init(ServiceInstance.java:173)
    at com.vmware.vijava.vim25.mo.ServiceInstance.<init>(ServiceInstance.java:99)
    at com.vmware.vijava.vim25.mo.ServiceInstance.<init>(ServiceInstance.java:90)
    at com.netapp.aegis.vsphere.VsphereService.getVsphereServiceInstance(VsphereService.java:100)

  :

2020-12-08 21:11:32.377 ERROR w9108 --- [ qtp32374789-16] c.n.a.m.VserverStore                     : Unable to connect to vCenter Server. Please check if vCenter Server and Port are correct.
2020-12-08 21:11:32.377 ERROR w9108 --- [ qtp32374789-16] c.n.a.s.p.GetHostInfoManager             : Unable to connect to vCenter Server. Please check if vCenter Server and Port are correct.
com.netapp.nvpf.api.model.ApiException: Unable to connect to vCenter Server. Please check if vCenter Server and Port are correct.
    at com.netapp.aegis.model.VserverStore.validateVSphereConfiguration(VserverStore.java:125)
    at com.netapp.aegis.model.VserverStore.setVSphereConfiguration(VserverStore.java:158)
    at com.netapp.aegis.sms.provider.GetHostInfoManager.registerVcenterServerWithHostInfo(GetHostInfoManager.java:482)
    at com.netapp.aegis.sms.provider.GetHostInfoManager.registerVcenterServer(GetHostInfoManager.java:398)

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.