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SCV Guest File Restore with Windows 2019 fails during copy process

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Category:
snapcenter
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Applies to

  • SnapCenter Plug-in for VMware vSphere(SCV) 4.5 and eariler
  • Windows Server 2019

Issue

  • Guest File Restore fails
  • Job shows Error: Restore files failed: Guest Restore files operation failed during copy process.

1e30d811-e7a1-4531-b0b1-151a84871923.png

  • vmcontrol_<JOB_ID>.log shows that robocopy command contains /EFSRAW option

DEBUG <SCV_HOST> --- [   Thread-<TID>] c.n.a.g.u.WindowsGuestManager            : [JobId:<JOB_ID>] Starting Restore process: restoring 1 files to <DESTINATION_PATH>
DEBUG <SCV_HOST> --- [   Thread-<TID>] c.n.a.g.u.WindowsGuestManager            : [JobId:<JOB_ID>] Constructing restore script to upload to guest
DEBUG <SCV_HOST> --- [   Thread-<TID>] c.n.a.g.u.WindowsGuestManager            : [JobId:<JOB_ID>] Local Restore script path: /opt/netapp/scvservice/standalone_aegis/./bf1c8a19-b4ae-4c2d-8e7b-e73cce6a8362_restoreBatchScript.bat
DEBUG <SCV_HOST> --- [   Thread-<TID>] c.n.a.g.u.WindowsGuestManager            : [JobId:<JOB_ID>] SFRSession: bf1c8a19-b4ae-4c2d-8e7b-e73cce6a8362
DEBUG <SCV_HOST> --- [   Thread-<TID>] c.n.a.g.u.WindowsGuestManager            : [JobId:<JOB_ID>] OutputFilePath: C:\Windows\NetAppvmware104_bf1c8a19-b4ae-4c2d-8e7b-e73cce6a8362\bf1c8a19-b4ae-4c2d-8e7b-e73cce6a8362_restore_script_output.txt
DEBUG <SCV_HOST> --- [   Thread-<TID>] c.n.a.g.u.WindowsGuestManager            : [JobId:<JOB_ID>] Source File: F:\<FILE>
DEBUG <SCV_HOST> --- [   Thread-<TID>] c.n.a.g.u.WindowsGuestManager            : [JobId:<JOB_ID>] source F:\ destination <DESTINATION_PATH>
DEBUG <SCV_HOST> --- [   Thread-<TID>] c.n.a.g.u.WindowsGuestManager            : [JobId:<JOB_ID>] Copy commandrobocopy "F:\/" "<DESTINATION_PATH>/" "<FILE>" /R:0 /W:0 /ZB /CopyAll /EFSRAW /A-:SH /NJH /NDL /NP
DEBUG <SCV_HOST> --- [   Thread-<TID>] c.n.a.g.u.WindowsGuestManager            : Constructed restore script

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