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SCSQL verification failing with OS error: 5(Access is denied.)

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Applies to

  • SnapCenter Server (SC)
  • SnapCenter Plug-in for Microsoft SQL Server (SCSQL)

Issue

  • Remote verification with SCSQL is failing with the following alert seen in the Event logs:

Alert: MSSQL on Windows: Failed to open primary database file
Source: mssql_server\MSSQLSERVER
 Path: Not Present
 Last modified by: System
 Last modified time: 2023-06-19 16:06:54
 Alert description: Event ID: 17204. FCB::Open failed: Could not open file C:\scmnpt\<disk_path>.ldf for file number 0.  OS error: 5(Access is denied.).

  • The username is valid and has the correct permissions:

    DEBUG SmSql_800673 PID=[2616] TID=[38] verifying backup of database: [instance\database]
    DEBUG SmSql_800673 PID=[2616] TID=[38] Using host auth [domain\instance] to connect to SQL instance: [instance_name]
    DEBUG SmSql_800673 PID=[2616] TID=[38] Connecting to SQL Server: [server_name]
    DEBUG SmSql_800673 PID=[2616] TID=[38] Host auth is valid, and it has sysadmin privileges.

 

 

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