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SCSQL plug-in upgrade from 4.8 to 4.9 fails with WMI connection error

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snapcenter
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Applies to

  • SnapCenter Plug-in for Microsoft SQL Server (SCSQL) 4.8
  • Upgrade to 4.9

Issue

  • SCSQL plug-in upgrade from 4.8 to 4.9 fails with WMI connection error seen in the <installation_path>\NetApp\SnapCenter\App_Data\log\SnapManagerWeb_<id>.log:

INFO  SnapManagerWeb_5510599 PID=[6824] TID=[20] Connecting to server: Hostname
DEBUG SnapManagerWeb_5510599 PID=[6824] TID=[20] Connecting to the server Host_IP...
ERROR SnapManagerWeb_5510599 PID=[6824] TID=[20] Not enough resources are available to complete this operation. (Exception from HRESULT: 0x800706B9)

  • All necessary ports are open including 445 and 135 for the Windows Management Instrumentation (WMI) service.
  • Host has the correct entries in DNS and is reachable from the SnapCenter server host.

 

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