Skip to main content
NetApp Knowledge Base

SCSQL backup works but verify fails since GetHypervisorHost fails to load hypervisor info

Views:
225
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • SnapCenter Server
  • SnapCenter Plug-in for Microsoft SQL Server(SCSQL)
  • NetApp SnapCenter Plug-In for VMware vSphere(SCV)
  • Virtual Machine using raw device mapping (RDM) LUN

Issue

  • SCSQL backup works well but verify fails.
  • SMCore JOB log includes the error, "ErrorCode (-1), ErrorMessage (GetCloneHostInfoActivity failed Found Virtual Machine Disks (VMDKs), but failed to resolve the storage footprint since no vSphere host is configured with SnapCenter.)".
  • SnapManagerWeb JOB log includes the following error.

Example:

2021-0X-XXT10:00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] VMwareProvider:BeginInvoke gethostInfo
2021-0X-XXT10:00:00.0000000+09:00 INFO  SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] GetHypervisorHost - HostId: 5
2021-0X-XXT10:00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] GetHypervisorHost - Exit
2021-0X-XXT10:00:00.0000000+09:00 ERROR SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] ErrorCode (111), 
ErrorMessage (Found Virtual Machine Disks (VMDKs), 
but failed to resolve the storage footprint since no vSphere host is configured with SnapCenter.)
2021-0X-XXT10:00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] VMwareProvider:EndInvoke gethostInfo
  • 'Refresh' for SCSQL host on SnapCenter GUI does not help.
  • JOB log for 'Refresh' includes the following error.

Example:

2021-0X-XXT12:00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] Start GetVscHostInfoAndUpdateParent
2021-0X-XXT12:00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] START VSC Invoking from GetVscHostInfoAndUpdateParent
2021-0X-XXT12:00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] virtualization plugin urlhttps://<SCV>:8144/scbr/smcoreplugin/gethostInfo
...
2021-0X-XXT00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] Response
<?xml version="1.0" encoding="UTF-8" standalone="yes"?><SmGetHostInfoResponse><Result>
<_message>Authorization failed, invalid credentials</_message>
<_errorCode>128</_errorCode></Result><TotalCount>0</TotalCount><DisplayCount>0</DisplayCount></SmGetHostInfoResponse>
2021-0X-XXT00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] END VSC Invoking from GetVscHostInfoAndUpdateParent
2021-0X-XXT00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] End GetVscHostInfoAndUpdateParent End

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.