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SCSQL - Failed to mount storage resource, error is Failed to get the volume info

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snapcenter
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snapx
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Applies to

  • SnapCenter Plugin for Windows (SCW)
  • SnapCenter Plugin for SQL (SCSQL)
  • VMDK housed in NFS datastore

Issue

  • SCSQL clone, restore, or verification operations fail during the cloning step with error:
Failed to clone resources, error isMount operation failed with error Failed to mount storage resource, error is Failed to get the volume information for <VOLUME_NAME>:
  • SMCore log file entries:
Enter GetCifsCache
GetCifsCache for - 'svm1.demo.netapp.com' with clusterContext set to
Exit GetCifsCache
--CifsServerCache::GetCifsDetailsFromServerCache
++PathUtils::ParseFilerAndPhysicalPath
--PathUtils::ParseFilerAndPhysicalPath
Getting Storage System Id from cache...
++CifsServerCache::GetCifsDetailsFromServerCache
Enter GetCifsCache
GetCifsCache for - 'svm1.demo.netapp.com' with clusterContext set to
Exit GetCifsCache
...
...
--StorageSystemManager::GetStorageSystemIdFromCache
--StorageSystemManager::GetStorageSystemId
++NFSMountStrategyHelper::UpdateVolumeShortName
++PathUtils::ParseFilerAndPhysicalPath
--PathUtils::ParseFilerAndPhysicalPath
SDStorageVolume volume name <VOLUME_NAME>
--NFSMountStrategyHelper::UpdateVolumeShortName
Volume Name: <VOLUME_NAME>
++StorageToVolumeResources::GetStorageVolume
++StorageToVolumeResources::GetVolumesList
--StorageToVolumeResources::GetVolumesList
Volume <VOLUME_NAME> not found in storage systems.
Failed to get the volume information for <VOLUME_NAME>
--NFSMountStrategyHelper::SortVolumeToResources
--NFSMountStrategy::SortVolumeToResources
Failed to get the volume information for <VOLUME_NAME>

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