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New installation of SCE/SCW 4.8P1 fails to register the navssprv service

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Applies to

  • SnapCenter Server (SC) 4.8P1
  • SnapCenter Plug-in for Microsoft Exchange Server (SCE) 4.8P1
  • SnapCenter Plug-in for Microsoft Windows Server (SCW) 4.8P1
  • Data ONTAP VSS Provider (navssprv)

Issue

  • New installation of SCE/SCW fails to register the navssprv service and the service does not show in the Services.msc on the host(s).
  • Error seen in the install logs:

 (ISP Action): A program failed to start.\nTrying to start a program resulted in an error.\nProgram location: C:\Program Files\NetApp\SnapCenter\SnapCenter Plug-in for Microsoft Windows\\nProgram: "C:\Program Files\NetApp\SnapCenter\SnapCenter Plug-in for Microsoft Windows\navssprv.exe"\nCommand line: -r service -a ".\LocalSystem"\n\nGetLastError returned: 0.
(ISP Action): RegisterVSSProvider: Data ONTAP VSS Hardware Provider Registry key path = SYSTEM\CurrentControlSet\Services\VSS\Providers\{31fca584-72be-45b6-9419-53a3277301d1}
(ISP Action): RegisterVSSProvider: Data ONTAP VSS Hardware Provider -Version = 
(ISP Action): RegisterVSSProvider: Register VSS Provider Result (Post Config Validation): -2147024894 .

 

 

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