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Exchange backups failing on one host with VSS_E_NO_SNAPSHOTS_IMPORTED error

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Category:
snapmanager-for-microsoft-exchange-server
Specialty:
snapx
Last Updated:

Applies to

  • SnapCenter Plug-in for Microsoft Exchange Server (SCE) 5.0P1
  • Data ONTAP Hardware Provider service (NAVSSPRV)

Issue

Backups of one host in an Exchange DAG start failing, with the following errors being seen:
 
SCE_<JobID>_<Date_Time>.log
 
Error SCE PID=[xxxx] TID=[xxxx] Operation failed [Error code: -2147212512]
Verbose SCE PID=[xxxx] TID=[xxxx] --VSSRequestor::LoopWait
Error SCE PID=[xxxx] TID=[xxxx] Failed to create VSS snapshot [Error Code: -2147212512] [VSS_E_NO_SNAPSHOTS_IMPORTED]
Verbose SCE PID=[xxxx] TID=[xxxx] --VSSRequestor::CreateVssSnapshot
Error SCE PID=[xxxx] TID=[xxxx] Failed to create VSS snapshot [Error Code: -2147212512] [VSS_E_NO_SNAPSHOTS_IMPORTED] [Error Code: -2147212512] [VSS_E_NO_SNAPSHOTS_IMPORTED]
Verbose SCE PID=[xxxx] TID=[xxxx] --VSSRequestor::Backup
Verbose SCE PID=[xxxx] TID=[xxxx] sceBackupInfoList.Count = 0
Verbose SCE PID=[xxxx] TID=[xxxx] Releasing backup lock
Error SCE PID=[xxxx] TID=[xxxx] Failed to create VSS snapshot [Error Code: -2147212512] [VSS_E_NO_SNAPSHOTS_IMPORTED] [Error Code: -2147212512] [VSS_E_NO_SNAPSHOTS_IMPORTED]
or 
SCE PID=[2864] TID=[5932] Operation failed [Error code: -2147212512]
SMCore_<JobID>_<Date_Time>.log
 
ERROR SMCore_<Job_ID> PID=[xxxx] TID=[xxxx] Activity - Creating Backup, Failed with error : Failed to create VSS snapshot [Error Code: -2147212512] [VSS_E_NO_SNAPSHOTS_IMPORTED] [Error Code: -2147212512] [VSS_E_NO_SNAPSHOTS_IMPORTED]
 
ERROR SMCore_<Job_ID> PID=[xxxx] TID=[xxxx] Activity - Renaming VSS Snapshot, Failed with error : Skip renaming snapshot.

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