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Backup fails with error "Host is not registered with SnapCenter Server"

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Applies to

  • SnapCenter Server (SC)
  • SnapCenter Plug-in for Microsoft SQL Server (SCSQL)

Issue

  • Backup fails where SC looking for the SCSQL host's hostname which is not registered in SC.
  • SC is contacting the domain with the GetDomain call for the hostname and is getting an EMPTY response, as can be seen in the SMCore_<JobID>_<Date_Time>.log:

INFO  SMCore_<JobID> PID=[xxxx] TID=[xxxx]Start - GetHostName
INFO  SMCore_<JobID> PID=[xxxx] TID=[xxxx] Account details: bypassdomain False
DEBUG SMCore_<JobID> PID=[xxxx] TID=[xxxx] Resolving host name =localhost
DEBUG SMCore_<JobID> PID=[xxxx] TID=[xxxx] REST URL: https://<hostname>:8145/SMCoreHostManagementService/GetDomain
DEBUG SMCore_<JobID> PID=[xxxx] TID=[xxxx] Invoke: Request Data: ****************************
<?xml version="1.0" encoding="utf-16"?><SmGetDomainRequest ... SmGetDomainRequest>
DEBUG SMCore_<JobID> PID=[xxxx] TID=[xxxx] Basic: HTTPS URL : https://<Hostname>:8145/SMCoreHostManagementService/GetDomain
DEBUG SMCore_<JobID> PID=[xxxx] TID=[xxxx] Invoke: Response Data: ****************************
<?xml version="1.0" encoding="utf-16"?><SmGetDomainResponse  EMPTY /></SmGetDomainResponse>
DEBUG SMCore_<JobID> PID=[xxxx] TID=[xxxx] Host [localhost] resolved to [<Hostname>]
INFO  SMCore_<JobID> PID=[xxxx] TID=[xxxx]End – GetHostName

ERROR SMCore_<JobID> PID=[xxxx] TID=[xxxx]Cannot retrieve storage connection setting from SMS server.
ERROR SMCore_<JobID> PID=[xxxx] TID=[xxxx] Response error:Host '<Hostname>' is not registered with SnapCenter Server.

 

  • The following errors will also be seen.

SnapManagerWeb_<JobID>_<Date_Time>.log:

DEBUG SnapManagerWeb_<JobID> PID=[xxxx] TID=[xxxx] Host (xHistDB01) exists = False
ERROR SnapManagerWeb_<JobID> PID=[xxxx] TID=[xxxx] ErrorCode (121), ErrorMessage (Host '<Hostname>' is not registered with SnapCenter Server.)

 

SCW_<JobID>_<Date_Time>.log:

ERROR SCW_<JobID> PID=[xxxx] TID=[xxxx] Cannot retrieve storage connection setting from SMS server.
ERROR SCW_<JobID> PID=[xxxx] TID=[xxxx] Response error: Host 'Hostname' is not registered with SnapCenter Server.

 

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