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OTV 9.13 An error occurred while adding a Storage System. Failed with a status code: 409

Last Updated:

Applies to

  • ONTAP Tools for VMware (OTV) 9.13


  • While trying to add a storage system to a new implementation of OTV 9.13, the process would fail with the following error, "An error occurred while adding Storage System. Query existing ONTAP updateUserAuthenticationMethods failed with status code: 409"

  • You can obtain an OTV support bundle though vCenter or by manually collecting the logs to verify if you are affected by this specific issue.
  • Extract the support bundle and verify in the vsc.log
    • Match the timestamp when the storage system is added and throws the status code 409 error:

      [2024-03-21T18:46:26,947Z] [qtp746228466-14] [ERROR] StorageSystemConfigurationUtils.updateUserAuthenticationMethods() query ONTAP getUserApplicationInfo failed with status code : 409
      [2024-03-21T18:46:26,948Z] [qtp746228466-14] [ INFO] StorageSystemConfigurationUtils.updateUserAuthenticationMethods() response : {
        "error": {
          "message": "This operation is not permitted on a SVM that is configured as the destination for identity preserve SVM DR.",
          "code": "2621571"





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