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OTV /SRA: SRM Reports No Storage Replication Adapters Installed, Discovery Failures, or Missing Devices Due to SRA Container Issues

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Category:
ontap-storage-replication-adapter
Specialty:
virt
Last Updated:

Applies to

  • Site Recovery Adapter 10.x (SRA)
  • Site Recovery Manager (SRM)
  • ONTAP Tools for VMware vSphere 10.x (OTV)

Issue

This KB focuses on SRM appliance and SRA container issues rather than storage-side configuration.
Issues Covered:
Scenario 1: New Volumes Visible to ESXi but Missing in SRM

Symptoms

  • Test LUNs visible in ESXi
  • Datastores visible from storage
  • Volumes not listed in SRM
Example:
TestVM07 visible to ESXi
TestVM07 not discovered by SRM
Scenario 2: SRM Reports No Storage Replication Adapters Installed
Symptoms
No Storage Replication Adapters Installed
or
Unable to communicate with SRA
Scenario 3: Duplicate (Zombie) SRA Containers Exist on the SRM Appliance
Symptoms

2026-06-17 13:59:46] [WARNING] [org.apache.catalina.loader.WebappClassLoaderBase] The web application [configure] appears to have started a thread named [dr-config-sched-thread-7] but has failed to stop it. This is very likely to create a memory leak. Stack trace of thread:

2026-06-17T14:36:26.158+10:00 info drconfig[01004] [SRM@6876 sub=DrConfigSRAManager opID=623232n2-9a6d-41ff-1fd43-57f90360ba2a-getSraImages:1852:db51] Command queryInfo's stdout:

--> Log_output : output = sra_server_url = https://10.X.X.X:8443

--> Log_output : output = sra_server_url = https://10.X.X.X:8443

-->  outputFile =/tmp/sra-output-2-1

--> outputFile =/tmp/sra-output-2-1Log_output : output = sra_server_url = https://10.X.X.X:8443

-->  outputFile =/tmp/sra-output-2-1

-->  command = queryInfo

--> Log_output : output = sra_server_url = https://10.X.X.X:8443

-->  outputFile =/tmp/sra-output-2-1

-->  command = queryInfo

-->  otvng_username =sra

--> Certificate is valid for more than 10 days.

-->  Command queryInfo launched with errors

-->  SRA Server is unable to launch TASK for command queryInfo. Retrying ...Retry count :1Certificate is valid for more than 10 days.

-->  Command queryInfo launched with errors

-->  SRA Server is unable to launch TASK for command queryInfo. Retrying ...Retry count :2Certificate is valid for more than 10 days.

-->  Command queryInfo launched with errors

-->  SRA Server is unable to launch TASK for command queryInfo. Retrying ...Retry count :3Certificate is valid for more than 10 days.

-->  Command queryInfo launched with errors

-->  SRA Server is unable to launch TASK for command queryInfo. Retrying ...Retry count :4Certificate is valid for more than 10 days.

-->  Command queryInfo launched with errors

-->  SRA Server is unable to process TASK for command queryInfo. No more retry .Permanent Error

Multiple SRA containers appear on the appliance.

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