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ONTAP Tools for VMware vSphere Upgrade from 9.10 to 9.12 Fails

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Applies to

  • ONTAP Tools for VMware vSphere (OTV) version 9.10
  • ONTAP Tools for VMware vSphere (OTV) version 9.12

Issue

  • During the ONTAP Tools for VMware vSphere (OTV) upgrade to version 9.12, an error appeared and then the VM rebooted
  • An error message and password menu was displayed

clipboard_eee1a6d7d24ddc16eef35f60afd4968e1.png

Error - Your Administrator and Database password is expired or does not match password policy

When the administrator password reset was attempted, Java errors were produced

clipboard_e33b46b76133cf30da267157db47a896d.png

  •  java.lang.RuntimesException: Error encrypting at com.netapp.vasa.vvol.support.SecurityManager.encryptString(SecurityManager.java:152)
  • Caused by: java.lang.IllegalArgumentException: Missing argument at java.base/javax.crypto.spec.SecretKeySpec.<init>(SecretKeySpec.java:92)
  • Error updating SRA credential file

Following the steps from the "Workaround" section of ONTAP Tools for VMware vSphere: OTV services do not start after appliance reboot or upgrade resulted in the above reboot, menu, and Java errors.

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