Skip to main content
NetApp Knowledge Base

ONTAP Tools for VMware vSphere: Could not retrieve Certificate from Keystore

Views:
1,689
Visibility:
Public
Votes:
0
Category:
virtual-storage-console-for-vmware-vsphere
Specialty:
virt
Last Updated:

Applies to

ONTAP Tools for VMware vSphere (OTV) 9.12
 

Issue

After upgrading to or deploying OTV 9.12, the clusters in the Storage Systems menu are marked as Unknown

When you click on an unknown cluster to retrieve more details, you see the following error in the Summary page:

Could not retrieve Certificate from Keystore.

If you attempt to add the cluster or update the certificate through the modify menu, the attempt fails. In the vsc.log file, you see errors similar to the following:

[2023-05-22T19:02:08,904Z] [qtp527939020-51854] [ERROR] deleteCertificateOnONTAP() Exception :
java.lang.Exception: Could not delete Certificate as response code is 404 Error: "null" is an invalid value for field "uuid" (<UUID>)
at com.netapp.commons.OntapRESTApiConnectionManager.deleteCertificateOnONTAP(OntapRESTApiConnectionManager.java:101) ~[commons.jar:?]
at com.netapp.vscv.server.StorageSystemConfigurationUtils.deleteCertificateOnONTAP(StorageSystemConfigurationUtils.java:262) ~[classes/:?]
at com.netapp.vscv.server.DataServiceImpl.updateController(DataServiceImpl.java:1927) ~[classes/:?]
...

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.