Skip to main content
NetApp Knowledge Base

ONTAP Tools : How to resolve display and registration issues with the vSphere Client using OTV 9.12 and later

  1. Last updated
  2. Save as PDF
Views:
1,588
Visibility:
Public
Votes:
0
Category:
virtual-storage-console-for-vmware-vsphere
Specialty:
virt
Last Updated:

Applies to

  • ONTAP Tools for VMware vSphere (OTV) 9.12 and later
  • VASA Provider, vSphere APIs for Storage Awareness (VP) 9.12 and later
  • VMware vSphere Client (HTML5) 7.0 and later
  • VMware's Managed Object Browser (MOB)

Description

During the deployment of ONTAP Tools for VMware vSphere (OTV):

  • A deployment bundle consisting of user interface extensions is pulled by vCenter from the OTV appliance
  • This deployment bundle consists of a framework of extensions and files that vCenter uses to create the UI (user interface) for OTV
  • The OTV UI is loaded by the the vSphere Client
  • An issue with the OTV UI extensions such as missing or stale (wrong version) extensions can lead to display issues when trying to navigate the OTV

When troubleshooting display issues with OTV, it is useful to be aware of the following:

  • When new versions of OTV are released they may be bundled with new UI extensions.  During the upgrade process, OTV does not have the ability to delete the old UI extensions off of the vCenter server.  This is a "pull" operation rather than a "push" operation
  • UI extension files must be removed manually. If "stale" UI extensions are not removed then a conflict may arise which can cause display issues

Note: During a upgrade of OTV, it maybe a requirement that the old UI extensions be removed. Refer to your version specific deployment guide for details

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.