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Degraded Error in ONTAP Tools Manager UI After Deploying OTV Due to vCenter Permission Restrictions

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Category:
virtual-storage-console-for-vmware-vsphere
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virt
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Applies to

  • ONTAP Tools for VMware (OTV) 10.x

Issue

  • After deploying OTV, the ONTAP Tools Manager UI displays a Degraded status from the Overview page. 
  • When hovering over the Degraded status, the UI message indicates that post-upgrade steps had failed and referenced the /var/log/ansible-perl-errors.log file. 
  • When reviewing OTV's post-deployment-upgrade.log, similar errors can be seen:

2026-06-08T18:23:46.584952449ZstdoutF{"file":"/app/commons-go/utils/pkg/vcenter_mob/vcenter_mob_utils.go:376","jobId":"158071","level":"error","message":"PopulateMorefandOtherFieldsOfDatastores:error while fetching datacenters from vCenter: NoPermission","timestamp":"2026-06-08T18:23:466Z","vcguid":"9f558be9-649d-485a-8a26-e6787fd17953"}
2026-06-08T18:23:46.584977591ZstdoutF{"file":"/app/datastore-service/transport/amqp/task/datastore.go:1524","jobId":"158071","level":"error","message":"MakeDatastoreDiscoveryCallback::error in datastore discovery: NoPermission","timestamp":"2026-06-08T18:23:466Z","vcguid":"9f558be9-649d-485a-8a26-e6787fd17953"}
The post-upgrade script and discovery jobs failed with “NoPermission” errors when attempting to access datacenter objects in vCenter.

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