Skip to main content
NetApp Knowledge Base

Unable to Reprotect VMs in SRM: “Cannot protect virtual machine because its config file is located on a non-replicated or non-protected datastore”

  1. Last updated
  2. Save as PDF
Views:
172
Visibility:
Public
Votes:
0
Category:
ontap-storage-replication-adapter
Specialty:
virt
Last Updated:

Applies to

  • VMware vCenter 8.0.x with SRM (Site Recovery Manager)
  • NetApp ONTAP Tools for VMware vSphere (OTV) 9.x
  • NetApp Storage Replication Adapter (SRA) 9.x

Issue

During DR drill or failover/failback operations using VMware SRM with NetApp SRA/ONTAP Tools, the following errors are observed:

  1. SRM UI Error:

    The operation was only partially completed for the protection group 'protection group name' since a protected VM belonging to it was not successful in completing the operation. Cannot protect virtual machine 'vm_name' because its config file '[Datastore name] vm_name/vm_name.vmx' is located on a non-replicated or non-protected datastore.

  2. SRM Array Pair Discovery:

    Unable to find a matching device at the remote site for the local device '//DR-SVM/volume_name/lun_name'.
Unable to find a matching device at the local site for the remote device '//PR-SVM/volume_name/lun_name'.

  3. ONTAP System Manager Protection Page:

    The relationship details couldn't be retrieved. A remote cluster or remote storage VM couldn't be reached, or a SnapMirror replication relationship was deleted but not released.

  4. SRA/OTV Plugin Errors:

    • “Could not retrieve Certificate from Keystore”
    • “SRA command ‘discoverDevices’ failed. Authentication failed. Invalid management IP address and/or invalid credentials.”

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.