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Installation of SRA 4.0P1 client plugin hangs at server IP and password

Last Updated:

Applies to

  • NetApp Storage Replication Adapter
  • ONTAP 8.3.2P6
  • SRM 6.1
  • SRA 4.0P1
  • ESXi 6
  • vCenter 6


  • The SRA 4.0P1 client plugin netapp_sra_4.0P1_ontap_64bit.msi installation hangs at server IP and password with error:

The credentials you entered are not valid. Make sure to enter a valid hostname and password.


  • To confirm the issue, install the SRA 4.0P1 client plugin using windows installer msiexec.exe application with logging enabled:

msiexec /i netapp_sra_4.0P1_ontap_64bit.msi /l*v .\install.log

  • The installer logs end with:

Action 9:37:35: testJB. 
Action start 9:37:35: testJB.
MSI (c) (E8:F8) [09:37:35:299]: Cloaking enabled.
MSI (c) (E8:F8) [09:37:35:299]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (E8:F8) [09:37:35:299]: Connected to service for CA interface.
MSI (c) (E8!68) [09:37:56:690]: PROPERTY CHANGE: Modifying VP_RETURN_CODE property. Its current value is '0'. Its new value:


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