Skip to main content
NetApp Knowledge Base

ONTAP Tools: Add Storage System task fails due to problematic SAML Request

Views:
71
Visibility:
Public
Votes:
0
Category:
virtual-storage-console-for-vmware-vsphere
Specialty:
virt
Last Updated:

Applies to

  • ONTAP Tools for VMware vSphere 9.x

Issue

SAML authentication is enabled in ONTAP.  For example:

cluster::> security saml-sp show

Cluster Uuid 1234565-abcd-1234-4321-123456abc
Identity Provider (IdP) Metadata Location https://sso-1234.sso.domain.com/saml2/sp/abcdefg/metadata
SAML Service Provider Host 192.168.0.101
Server Certificate Issuing CA cluster
Server Certificate Serial Number 12345ABC
SAML Service Provider Enabled true

 

When adding the storage system, the following "Unexpected tag found" exception is seen during a SAML Request:

[2025-06-12T15:29:05,157Z] [qtp1537371824-12441] [DEBUG] Creating new controller instance, ip: 192.168.0.50
[2025-06-12T15:29:05,157Z] [qtp1537371824-12441] [ INFO] Invoking zapiInvoker.invokeFilerBasedZapi() to get result for : <system-get-version/>
[2025-06-12T15:29:05,345Z] [qtp1537371824-12441] [ INFO] Establishing connection with username and password for cluster: 192.168.0.50
[2025-06-12T15:29:05,390Z] [qtp1537371824-12441] [ INFO] received raw response.
[2025-06-12T15:29:05,392Z] [qtp1537371824-12441] [ INFO] Connected to clustered Data ONTAP at: OntapConnectionImpl{ipAddress=192.168.0.50, userName=otvadmin, port=443, ssl=true}
[2025-06-12T15:29:05,392Z] [qtp1537371824-12441] [ INFO] Version is: 9.13.1
[2025-06-12T15:29:05,392Z] [qtp1537371824-12441] [ INFO] Invoking zapiInvoker.invokeFilerBasedZapi() to get result for : <vserver-get-iter><query><vserver-info><vserver-type>admin,data,cluster</vserver-type></vserver-info></query><desired-attributes><vserver-info><vserver-type/><vserver-name/><uuid/><vserver-aggr-info-list><vserver-aggr-info/></vserver-aggr-info-list><vserver-subtype/></vserver-info></desired-attributes><max-records>1000</max-records></vserver-get-iter>
[2025-06-12T15:29:05,393Z] [qtp1537371824-12441] [DEBUG] Establishing connection with socket factory: for cluster: 192.168.0.50
[2025-06-12T15:29:10,708Z] [qtp1537371824-12441] [DEBUG] retryIfApplicable: message=com.netapp.offtap3.ontap.NaProtocolException: Unexpected tag found: <!DOCTYPE html>
<html>
<head>
<meta charset="utf-8" />
<title
id="redirect-parent"
data-redirect-url="&#x2f;samlabcd;SAMLRequest1234"
data-redirect-method="get"
>
Redirecting...

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.