Skip to main content
NetApp Knowledge Base

OnCommand Insight is unable to connect to export tool of Hitachi VSP 5000 series

  1. Last updated
  2. Save as PDF
Views:
233
Visibility:
Public
Votes:
0
Category:
oncommand-insight
Specialty:
oci
Last Updated:

Applies to

  • OnCommand Insight (OCI) 7.3.5
  • Hitachi VSP 5000 series

Issue

When OCI tries to acquire data from the export tool via a performance acquistion, we see the following error in C:\Program Files\SANscreen\acq\log\acq.log

<date> ERROR [com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource] Error 1 out of 1: <name> [Error retrieving data] - Export utility returned with an exit code of: 101 with stdout: Loading ExportTool...
Missing svpip
 and stderr: null ([Device name <device>]: Export utility returned with an exit code of: 101 with stdout: Loading ExportTool...
Missing svpip
 and stderr: null)
com.onaro.sanscreen.acquisition.framework.datasource.DataSourceErrorException: Export utility returned with an exit code of: 101 with stdout: Loading ExportTool...
Missing svpip
 and stderr: null

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.