Skip to main content
NetApp Knowledge Base

OnCommand Insight Data Warehouse report fails with Error: RSV-SRV-0040 The report server encountered an internal error. Due to Java Heap Space

Views:
587
Visibility:
Public
Votes:
0
Category:
oncommand-insight-data-warehouse
Specialty:
oci
Last Updated:

Applies to

OnCommand Insight Data Warehouse (DWH) 7.x

Issue

In some cases a report with a large number of data points and one or more charts will fail to run and create a coredump file.

Running a report fails with an RSV-SRV-0040 error and generates a core dump. If the report is scheduled, multiple cores may exist and consume the available space on the install disk.

Error in <install_path>\SANscreen\cognos\c10_64\logs\cognosserver.log:
10.8.6.88:9300 1884 2017-04-11 16:11:45.697 -5 Default Executor-thread-17151 caf 2047 1 Audit.dispatcher.caf Request Failure SecureErrorId: 2017-04-11-16:11:45.697-#1 Original Error: RSV-SRV-0040 The report server encountered an internal error. Check additional information associated with this error message. If cause of problem cannot be ascertained, increase the logging level in the IBM Cognos administration tool and reproduce the conditions that caused the error. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/Information_Management/Cognos_Business_IntelligenceCGSErrorAssert:0:Fatal: Error: Java heap space : null

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.