Skip to main content
NetApp Knowledge Base

OnCommand Insight Data Warehouse 'Informix' service fails to start after a Windows reboot

Last Updated:

Applies to

  • OnCommand Insight Data Warehouse 7.3.3 (OCI DWH)
  • Microsoft Windows Server


  • The 'Informix IDS – ol_cognoscm' service fails to start after a reboot.
  • If the service is manually started, it fails with The service did not start due to a logon failure.


The Informix user account password is expired or has been changed.


  • If the password has expired and no other changes are made, updating the password policy for the user is sufficient to resolve the issue.
  1. Open the Local Users and Groups on the DWH server (lusrmgr.msc)
  2. Under Users, check the properties for the Informix user
  3. Uncheck User must change password at next logon
  4. Check Password never expires and click OK to save
  5. In Services, start the Informix and Cognos services. All four services are listed here for convenience:
  • ApacheDS - cognos
  • Informix IDS Message Service
  • Informix IDS - ol_cognoscm
  • IBM Cognos


  • If the 'Informix' password has been or must be changed due to policy, then the password must be updated in IBM Cognos Configuration as well as for the service.
  1. Open the Local Users and Groups on the DWH server (lusrmgr.msc)
  2. Right-click on the informix user and click Set Password to set the password
  3. In Services, open the properties for the Informix IDS - ol_cognoscm service
  4. Select the Log On tab and perform one of the following steps:
    • Change the Log on to use the Local System account
    • Update the password for the informix account
  5. Start the Informix IDS - ol_cognoscm service
  6. Launch IBM Cognos Configuration as administrator
  7. Navigate to Data Access -> Content Manager -> Content Store
  8. Edit the User ID and password field and enter the new password
  9. Right-click on Content Store and select Test - the database connection test should be successful
  10. Right-click on Local Configuration and select Start


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.