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OCI EMC datasource fails with error:  Failed to login to SMI-S provider at

Last Updated:

Applies to

  • OnCommand Insight 7.3.4 (OCI)
  • EMC Symetrix datasource


  • Cannot collect performance data from EMC symetrix datasource with error: 

Failed to login to SMI-S provider at s00v09961398:5989/interop as user:admin 

Performance error message : 
Failed to execute Sym CLI symsan, because <?xml version="1.0" standalone="yes" ?> <SymCLI_ML> <Symmetrix> array_id </id> <port_record> <local_dir>01D</local_dir> <local_port>04</local_port> 
<vendor>EMC Symmetrix</vendor> <array_id> array_id </array_id> <lun_count>1</lun_count> <port_wwn>port_wwn</port_wwn> </port_record> <port_record> <local_dir>01D</local_dir> 
<local_port>05</local_port> <vendor>EMC Symmetrix</vendor> <array_id>array_id</array_id> <lun_count>1</lun_count> <port_wwn>port_wwn</port_wwn> </port_record> <port_record> 
<local_dir>01D</local_dir> <local_port>08</local_port> <vendor>EMC Symmetrix</vendor> <array_id>array_id</array_id> <lun_count>1</lun_count> <port_wwn>port_wwn</port_wwn> </port_record> 
<port_record> <local_dir>01D</local_dir> <local_port>09</local_port> <vendor>EMC Symmetrix</vendor> <array_id>array_id</array_id> ... [ Full content in recording file ]

  • in the datasource recording archive we see under foundation_<datasource_id>\<recording_id>\recording_sysman_<array_id>.txt file, at the bottom:

All available SYMSAN resources are currently in use. Please try again later
  </The tag "</SymCLI_ML>" did not match the expected "</Symmetrix>".

Error: XML parser error in state 8, found type 10.


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