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EMC ECS data source fails performance collections in OnCommand Insight, with error: "Request failed with status 500"

Last Updated:

Applies to

  • OnCommand Insight (OCI) 7.3
  • EMC ECS 3.5+ Data Source


  • Performance collections on an EMC ECS data source in OCI are failing with the following error:

Request failed with status 500

  • Review of the data source recording shows an error similar to the following in the sample log:

Caused by: Request failed with status 500 : https://{STORAGE_ADDRESS}:4443/flux/api/external/v2/query

  • Further review of the recording .dat file shows additional error context within the response payload:

{"error":"failed to compile query: validation failed: range 2h0m0s (start: 2022-03-08T17:41:11Z; stop: 2022-03-08T19:41:11Z) is longer than allowed 1 hour"}


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