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Data Domain Collector in DII Fails After Upgrading Data Domain OS

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Category:
data-infrastructure-insights
Specialty:
ds_dii
Last Updated:

Applies to

  • Data Domain OS 7.10+
  • Data Infrastructure Insights (DII)

Issue

  • Collector fails after upgrade
  • Sample log shows this error:

2025-09-25 19:40:34,094 ERROR [com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource] HKDD9900_34 [Version mismatch] - If this system was upgraded to DD OS 7.10+ and you are seeing this, it is because system show ports CLI command is broken. after the upgrade. Call Dell/EMC for a workaround ([Device name General Device]: Could not find ^---.* starting from line 1)

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