Skip to main content
NetApp Knowledge Base

ActiveIQ Case: How to request part shipment with warranty entitlement

Last Updated:

Applies to

  • ActiveIQ
  • ASUP


This email is to inform you that an ActiveIQ auto-generated case was opened for a potential hardware failure or issue that has been detected.

The part causing the issue has been identified as <PartNumber>.

As a Warranty customer, in order to have the part shipped, you are required to log onto the NetApp Support Site, locate this newly created case, and follow instructions per this KB: ActiveIQ Case: How to request part shipment with warranty entitlement. If you are unable to locate your case, create a new technical case on the NetApp Support Site to request the part replacement.

In future, if you would like these types of cases to be worked automatically by NetApp Technical Support, contact your Sales representative and upgrade to the SupportEdge Advisor or the SupportEdge Expert entitlement. Use one of the following methods to contact the proper NetApp representative who can assist you.


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.