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Upgrade from 9.12 to 9.13P1 of Unified Manager for Windows fails with dfm-app.war in a failed state, error: "Unable to get CN from the server certificate"

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Category:
active-iq-unified-manager
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om
Last Updated:

Applies to

Active IQ Unified Manager (UM) 9.13P1 (Windows)

Issue

  • When performing an upgrade of Unified Manager from 9.12 to 9.13P1, the installer gets to the "waiting for services to start" step and then times out after a long period.
  • The upgrade is not complete and attempting to start the "NetApp Active IQ Management Server Service" manually fails.
  • In the [INSTALL_DRIVE]:\ProgramData\NetApp\OnCommandAppData\ocie\log\server.log file an error message is observed:
    2024-05-09 11:34:09,843 ERROR [org.jboss.msc.service.fail] (ServerService Thread Pool -- 102) MSC000001: Failed to start service jboss.deployment.unit."dfm-app.war".undertow-deployment: org.jboss.msc.service.StartException in service jboss.deployment.unit."dfm-app.war".undertow-deployment: java.lang.RuntimeException: java.lang.IllegalArgumentException: Unable to get CN from the server certificate.
  • Within the [INSTALL_DRIVE]:\ProgramData\NetApp\OnCommandAppData\ocie\log\server-mega.log file more error messages are present:
    2024-05-06 07:38:33,109 ERROR [ServerService Thread Pool -- 121] c.o.c.u.CredentialStoreUtils (CredentialStoreUtils.java:100) - File C:\Program Files\NetApp\essentials\bin\elytronstore.ps1 cannot be loaded. The file C:\Program 
    2024-05-06 07:38:33,109 ERROR [ServerService Thread Pool -- 121] c.o.c.u.CredentialStoreUtils (CredentialStoreUtils.java:100) - Files\NetApp\essentials\bin\elytronstore.ps1 is not digitally signed. You cannot run this script on the current 
    2024-05-06 07:38:33,109 ERROR [ServerService Thread Pool -- 121] c.o.c.u.CredentialStoreUtils (CredentialStoreUtils.java:100) - system. For more information about running scripts and setting execution policy, see about_Execution_Policies at 
    2024-05-06 07:38:33,109 ERROR [ServerService Thread Pool -- 121] c.o.c.u.CredentialStoreUtils (CredentialStoreUtils.java:100) - https:/go.microsoft.com/fwlink/?LinkID=135170.
    2024-05-06 07:38:33,109 ERROR [ServerService Thread Pool -- 121] c.o.c.u.CredentialStoreUtils (CredentialStoreUtils.java:100) -     + CategoryInfo          : SecurityError: (:) [], ParentContainsErrorRecordException
    2024-05-06 07:38:33,109 ERROR [ServerService Thread Pool -- 121] c.o.c.u.CredentialStoreUtils (CredentialStoreUtils.java:100) -     + FullyQualifiedErrorId : UnauthorizedAccess

 

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