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Unified Manager 9.14 unable to add cluster with cloud agent connection error

Last Updated:

Applies to

Active IQ Unified Manager (AIQUM) 9.14


  • GUI:

Unable to add cluster data source. This can occur if the clocks on the systems are not synchronized and the Active IQ Unified Manager HTTPS certificate start date is later than the date on the cluster, or if the cluster has reached the maximum number of EMS notification destinations.

  • um datasource add (um cli):

ERROR: Server returned HTTP status 500.HTTP error message :{"timestamp":'2024-05-30T17:09:32.879+00:00","status":500,"error":"Internal Server Error","path":"/acquisition-api/server/datasource"}

  • Server log can show any of the following:

ERROR [] (default task-20) Forwarding to error page from request [/server/datasource] due to exception [Fail to add a new DS, message: java.lang.RuntimeException: java.lang.RuntimeException: Failed to establish connection for cloud agent instance "UnifiedManager_XXXXXX_XXXXXX_XXXXXXX_XXXXXXX". Reason: AMQP transport failed for connection "UnifiedManager_XXXXXX_XXXXXX_XXXXXXX_XXXXXXX". Reason: Error during websocket handshake: conn fail: 61.]: com.onaro.sanscreen.acquisition.sessions.AcquisitionUnitException [928-255-224]

ERROR [default task-XXXX] c.n.u.CloudAgentConnectionUtil ( - Failed to establish connection for cloud agent instance "UnifiedManager_XXXXXX_XXXXXX_XXXXXXX_XXXXXXX". Reason: Interrupted

ERROR [common-pool-100] c.o.s.a.f.d.BaseDataSource ( - XXX-XXXX-XXXX [Internal error] - Failed in conversion ([Device name General Device]: Failed in conversion)

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