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Unable to generate support bundle on AIQUM 9.12 Windows with TrustmanagerUtil error

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active-iq-unified-manager
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Last Updated:

Applies to

  • ActiveIQ Unified Manager (AIQUM)9.12 +
  • MS Windows
  • SMTP server

Issue

  • Unable to generate support bundle on AIQUM 9.12 Windows from maintenance console:  

Error generating AutoSupport message: com.netapp.dfm.common.lite.security.TrustManagerUtil.

  • Support bundle generation works fine from the AIQUM GUI
  • autosupport.log:
DEBUG [main] [c.n.d.a.AutoSupportMain] Unexpected error
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'mailSender' defined in class path resource [com/netapp/dfm/core/mail/MailConfiguration.class]: Bean instantiation via factory method failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [org.springframework.mail.javamail.JavaMailSender]: Factory method 'mailSender' threw exception; nested exception is java.lang.NoClassDefFoundError: com/netapp/dfm/common/lite/security/TrustManagerUtil
at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:658)
at org.springframework.beans.factory.support.ConstructorResolver.instantiateUsingFactoryMethod(ConstructorResolver.java:486)
...
Caused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate [org.springframework.mail.javamail.JavaMailSender]: Factory method 'mailSender' threw exception; nested exception is java.lang.NoClassDefFoundError: com/netapp/dfm/common/lite/security/TrustManagerUtil
at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:185)
at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:653)
... 
Caused by: java.lang.NoClassDefFoundError: com/netapp/dfm/common/lite/security/TrustManagerUtil
at com.netapp.dfm.core.mail.MailConfiguration.getSocketFactory(MailConfiguration.java:275)
at com.netapp.dfm.core.mail.MailConfiguration.buildMailSender(MailConfiguration.java:194)
...
Caused by: java.lang.ClassNotFoundException: com.netapp.dfm.common.lite.security.TrustManagerUtil
at java.base/jdk.internal.loader.BuiltinClassLoader.loadClass(BuiltinClassLoader.java:581)
at java.base/jdk.internal.loader.ClassLoaders$AppClassLoader.loadClass(ClassLoaders.java:178)
at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:522)

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