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Renew the client-type certificate from AIQUM 9.18 but the new certificate is not installed in the ONTAP cluster

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Category:
active-iq-unified-manager
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snapx
Last Updated:

Applies to

Issue

  • After renew the client certificate by following steps mentioned in Regenerate the Unified Manager client certificate, the new certificate is not installed in the ONTAP cluster.
  • server_acq.log indicates ONTAP Authorization failed while updating client certificate.

2026-02-03 13:30:20,512 INFO  [ServerService Thread Pool -- 110] c.n.s.a.s.r.s.p.e.i.AcquisitionFacadeSessionLocalServiceImpl (AcquisitionFacadeSessionLocalServiceImpl.java:269) - Updating cluster certificate details upon client ceritificate regeneration
...
2026-02-03 13:30:32,649 ERROR [ServerService Thread Pool -- 110] c.n.u.RestUtil (RestUtil.java:267) - Fetching of details from Ontap failed with error code: 401
2026-02-03 13:30:36,714 ERROR [ServerService Thread Pool -- 110] c.n.o.n.e.EmsManager (EmsManager.java:437) - Failed to call system-get-version -- : netapp.manage.NaAuthenticationException: Authorization failed
...
2026-02-03 13:30:36,717 ERROR [ServerService Thread Pool -- 110] c.n.s.a.s.r.s.p.e.i.AcquisitionFacadeSessionLocalServiceImpl (AcquisitionFacadeSessionLocalServiceImpl.java:300) - handleClientCertRegeneration: failed to handle scenario of client certificate regeneration;: java.lang.NullPointerException: Cannot invoke "com.netapp.oci.netapp.ems.EmsUtil$ClientKeyInformation.getClientCertificateKeySerial()" because "clientKeyInformation" is null

  • ONTAP apache-error.log indicates authentication denied for AIQUM host at the same time:

[dot:error] [pid 16361:tid 34402004736] [client [AIQUM-MGMT]:38206] [vserver ID xxxxx] [service rest] Authentication denied for user admin, application http
[auth_basic:error] [pid 16361:tid 34402004736] [client [AIQUM-MGMT]:38206] AIQUM-hostname: user admin: authentication failure for "/api/cluster/nodes": Password Mismatch

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