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OnCommand Unified Manager 5.x users are unable to login through the OnCommand Console UI after a backup restore

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Category:
oncommand-unified-manager-core-package
Specialty:
legacy
Last Updated:

Applies to

  • OnCommand Unified Manager Core Package 5.2.x
  • OnCommand Console

Issue

After attempting to log in through the OnCommand Console UI with Internet Explorer after performing a backup restore, the following error message may be seen:

==ERROR== com.netapp.nwf.client.userinterface.error.DefaultErrorDetails
==TIME== 2020-11-16 10:44:57,798
==MESSAGE== Internal Server Error: Check if any of the services are temporarily unavailable. Additional information might be available in the server error log.
==DETAILS== No details are available.
==CORRECTIVE ACTION== No suggested corrective action is available.
==LOCATION== Location is not specified.
==BROWSER INFO== App Name: Microsoft Internet Explorer App Version: 4.0 (compatible; MSIE 8.0; Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E) App Codename: Mozilla User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E) Platform: Win32 Cookie Enabled: false

 

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