Skip to main content
NetApp Knowledge Base

How to manually complete the Unified Manager installation in RHEL after a POSTIN failure at the starting OCIE step

Last Updated:

Applies to

Active IQ Unified Manager 9.7x


When installing Active IQ Unified Manager (UM), for various reasons the POSTIN script portion of the installation may fail. If the POSTIN script fails to start the OCIE service, the following error will be seen in the post-install logs found at /var/log/ocum.

Feb 04 13:42:31: Postinstall - Failed to start Active IQ Management Server services.

If the install process finishes in this way, the installation is incomplete. However, there are steps that can be taken to manually complete the steps skipped by the POSTIN script failure.


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.