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Cluster acquisition fails and performance data shows '0' after AIQUM upgrade to 9.18

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Category:
active-iq-unified-manager
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Applies to

  • Active IQ Unified Manager (AIQUM) 9.18.x+
  • All OS platforms
  • REST type acquisition

Issue

  • After upgrading AIQUM to 9.18, the application erroneously shows '0' for performance metrics in the web interface on some clusters known to be doing considerable work
  • Cluster acquisition status also intermittently changes to failed with events like "cluster monitoring failed" being triggered
  • au.log: 

ERROR [common-pool-335] c.o.s.a.f.d.BaseDataSource(DataSourceErrorException.java:246) - x.x.x.x [Internal error] - Cannot invoke "com.onaro.sanscreen.acquisition.framework.datasource.Package.getConfiguration()" because "performancePackage" is null([Device name x.x.x.x]: Cannot invoke "com.onaro.sanscreen.acquisition.framework.datasource.Package.getConfiguration()" because "performancePackage" is null)

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