Can't generate support bundle in Unified Manager

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Views:: 11

Visibility:: Public

Votes:: 0

Category:: active-iq-unified-manager

Specialty:: OM

Last Updated:

Applies to

Unified Manager
Windows Server

Issue

The process for generating a support bundle in the maintenance console is a regular one and supposedly one is created.

Creating support bundle archive...
Adding file to archive: mysql
Adding file to archive: manifest.xml
Adding file to archive: server
Adding file to archive: x-headers-data.txt
Adding file to archive: diagnostics
Adding file to archive: acquisition
Adding file to archive: threadDump.txt
Adding file to archive: jboss
Adding file to archive: saml_sp_metadata.xml
Adding file to archive: server.properties
Adding file to archive: system
Adding file to archive: failed-jobs

Support bundle has been created

But there is no support bundle in the folder where they are usually stored nor can one be found elsewhere.

When generating the support bundle in the GUI, after some time, there is an error message that says: "Support bundle could not be generated."

In ocum-error.log:

Error creating archive D:\ProgramData\NetApp\OnCommandAppData\ocum\support\light_support_bundle_20240826_142814_785.7z:'C:\Program' is not recognized as an internal or external command, operable program or batch file.

In ocumserver.log:

2024-09-11 13:59:27,514 ERROR [admin] [job-543] [Generate support bundle|GENERATE_SUPPORT_BUNDLE] [com.netapp.dfm.job.JobEngine] Error executing job [...] java.lang.Runtimefxception: Error creating archive D:\Programdata\NetApp\OnCommandAppData\ocum\support\light_support_bundle_20248911_135784_715.72: *C:\Program’ is not recognized as an internal or external command, operable program or batch file. at deployment.dfm-app.war//com.netapp.dfm. autosupport.P7ZipArchiver.addFilesToArchive(P7ZipArchiver. java:149) at deployment.dfm-app.war//com.netapp.dfm. autosupport.P7ZipArchiver. createArchive(P7ZipArchiver.java:84)