Can't generate support bundle in Unified Manager
Applies to
- Unified Manager
- Windows Server
Issue
Creating support bundle archive... Adding file to archive: mysql Adding file to archive: manifest.xml Adding file to archive: server Adding file to archive: x-headers-data.txt Adding file to archive: diagnostics Adding file to archive: acquisition Adding file to archive: threadDump.txt Adding file to archive: jboss Adding file to archive: saml_sp_metadata.xml Adding file to archive: server.properties Adding file to archive: system Adding file to archive: failed-jobs Support bundle has been created
But there is no support bundle in the folder where they are usually stored nor can one be found elsewhere.
When generating the support bundle in the GUI, after some time, there is an error message that says: "Support bundle could not be generated."
In ocum-error.log
:
Error creating archive D:\ProgramData\NetApp\OnCommandAppData\ocum\support\light_support_bundle_20240826_142814_785.7z:'C:\Program' is not recognized as an internal or external command, operable program or batch file.
In ocumserver.log
:
2024-09-11 13:59:27,514 ERROR [admin] [job-543] [Generate support bundle|GENERATE_SUPPORT_BUNDLE] [com.netapp.dfm.job.JobEngine] Error executing job [...]
java.lang.Runtimefxception: Error creating archive D:\Programdata\NetApp\OnCommandAppData\ocum\support\light_support_bundle_20248911_135784_715.72: *C:\Program’ is not recognized as an internal or external command, operable program or batch file.
at deployment.dfm-app.war//com.netapp.dfm. autosupport.P7ZipArchiver.addFilesToArchive(P7ZipArchiver. java:149)
at deployment.dfm-app.war//com.netapp.dfm. autosupport.P7ZipArchiver. createArchive(P7ZipArchiver.java:84)