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Active IQ Unified Manager install hangs - Please wait while the application is preparing for first use

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Applies to

  • Active IQ Unified Manager (AIQUM) Windows
  • Remote Desktop Session (RDS)

Issue

  • When installing AIQUM,  Windows Installer Coordinator popup appears with the following message, and the installation does not proceed any further:

Please wait while the application is preparing for first use

image

  • UMInstall-<VERSION>-<TIME>.log (default path: C:\ProgramData\NetApp\OnCommandAppData\ocum\log) reports timeout:

MSI (c) (C8:6C) [12:06:14:853]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (C8:F4) [12:37:34:316]: RunEngine wait timed out
Install server not responding
MSI (c) (C8:F4) [13:08:53:967]: RunEngine wait timed out
Install server not responding

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