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Active IQ Unified Manager Dashboard Stuck at “Data for the newly added cluster will be available shortly” Message

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active-iq-unified-manager
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Applies to

Active IQ Unified Manager (AIQUM) 9.16+

Issue

  • The Active IQ Unified Manager (AIQUM) home dashboard displays the message:
    Data for the newly added cluster will be available shortly.
  • Data is available in AIQUM and alerts trigger
  • Logs show NullPointerException for reconciliation tasks.
  • Messages similar to the following may also show up:

ocumserver.log

2025-10-21 18:08:27,089 ERROR [oncommand][reconciliation-2][cluster.domain.com(incremental@18:08:25.722)][c.n.dfm.collector.OcieJmsListener] Inventory change listener error
java.lang.NullPointerException: null

2026-04-14 17:12:11,938 WARN  [oncommand] [reconciliation-0] [c.n.d.c.ClusterStatusListener] Acquisition Failed for cluster : cluster.domain.com message : Cannot invoke "com.onaro.sanscreen.acquisition.datasource.netapp_ocie.model.EnumWrapper.getEnumValue()" because the return value of "com.onaro.sanscreen.acquisition.datasource.netapp_ocie.model.cmode.CModeSisStatus.getState()" is null

au.log

2026-04-14 17:12:11,931 ERROR [common-pool-42] c.o.s.a.f.d.BaseDataSource (BaseDataSource.java:336) - [netappfoundation] cluster.domain.com - Runtime exception: Cannot invoke "com.onaro.sanscreen.acquisition.datasource.netapp_ocie.model.EnumWrapper.getEnumValue()" because the return value of "com.onaro.sanscreen.acquisition.datasource.netapp_ocie.model.cmode.CModeSisStatus.getState()" is null java.lang.NullPointerException: Cannot invoke "com.onaro.sanscreen.acquisition.datasource.netapp_ocie.model.EnumWrapper.getEnumValue()" because the return value of "com.onaro.sanscreen.acquisition.datasource.netapp_ocie.model.cmode.CModeSisStatus.getState()" is null
    at com.onaro.sanscreen.acquisition.datasource.netapp_ocie.transform.ocie.NetAppOCIETransform.transformVolumeSisStatus(NetAppOCIETransform.java:2077) ~[au-datasource-netappfoundation.jar:9.18.0-2026.01.J68]

What are the notable log files and their respective locations for Active IQ Unified Manager?

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