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Active IQ Unified Manager Dashboard Stuck at “Data for the newly added cluster will be available shortly” Message

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Applies to

Active IQ Unified Manager (AIQUM) 9.16+

Issue

  • The Active IQ Unified Manager (AIQUM) home dashboard displays the message:
    Data for the newly added cluster will be available shortly.
  • Data is available in AIQUM and alerts trigger
  • Logs show NullPointerException for reconciliation tasks.

ocumserver.log

2025-10-21 18:08:27,089 ERROR [oncommand][reconciliation-2][cluster.domain.com(incremental@18:08:25.722)][c.n.dfm.collector.OcieJmsListener] Inventory change listener error
java.lang.NullPointerException: null

au.log

2025-10-21 18:34:03,242 ERROR [common-pool-9635] c.o.s.a.f.d.BaseDataSource(BaseDataSource.java:336) - [netappstorageperformance] cluster.domain.com - Runtime exception: null java.lang.NullPointerException

What are the notable log files and their respective locations for Active IQ Unified Manager?

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