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ActiveIQ Unified Manager 9.13 becomes unresponsive due to high CPU utilization

Last Updated:

Applies to

  • ActiveIQ Unified Manager (AIQUM) 9.13 and later


  • AIQUM 9.13+  gets unresponsive intermittently
  • Rebooting the server solves the issue for few days before it goes into hung state again
  • Sudden high CPU utilization is observed when the issue occurs


  • ps -eo pcpu,pid,user,args | sort -k 1 -r | head -10 shows jboss user and Java process is consuming more than 100% CPU:


  • All kinds of jobs associated with AIQUM like acquisition/Commvault aux copy jobs fails.
  • ocumserver.log has an NullPointerException(NPE) recorded every hour for scale db pool:
ERROR [oncommand] [task-scheduler-10] [c.n.s.s.a.DbPoolScaleMonitor] Exception occurred while detecting scale db pool issue:
java.lang.NullPointerException: null
at deployment.dfm-app.war//com.netapp.dfm.common.metrics.MetricsRegistryProvider.getGauge(
at deployment.dfm-app.war//com.netapp.scalemonitor.service.automation.ScaleMonitorUtils.getDbConnectionData(
at deployment.dfm-app.war//com.netapp.scalemonitor.service.automation.DbPoolScaleMonitor.detectProblemsAndProvideRecommendation(
  • journalctl.log has multiple entries of Rate limit exceeded from one or more sources:
ocum kernel: Rate limit exceeded: IN=eth0 OUT= MAC=<YY:YY:YY:YY:YY:YY:YY:YY:YY:YY:YY:YY:YY> SRC=XX.XX.XX.XX DST=<AIQUM_IP> LEN=52 TOS=0x02 PREC=0x00 TTL=126 ID=9520 DF PROTO=TCP SPT=52199 DPT=443 WINDOW=8192 RES=0x00 CWR ECE SYN URGP=0
ocum kernel: Rate limit exceeded: IN=eth0 OUT= MAC=<YY:YY:YY:YY:YY:YY:YY:YY:YY:YY:YY:YY:YY> SRC=XX.XX.XX.XX DST=<AIQUM_IP> LEN=52 TOS=0x02 PREC=0x00 TTL=126 ID=9591 DF PROTO=TCP SPT=52206 DPT=443 WINDOW=8192 RES=0x00 CWR ECE SYN URGP=0

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