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AIQUM services fail or timeout due to the presence of old VMware snapshots

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Category:
active-iq-unified-manager
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Applies to

  • Active IQ Unified Manager (AIQUM)
  • OVA deployment
  • VMware vSphere (as OVA host)

Issue

Active IQ Unified Manager services may fail or timeout.


Service status output showed:
x ocie.service - LSB: ActiveIQ Management Server
Loaded: loaded (/opt/netapp/systemd/system/ocie; enabled; preset: enabled)
Active: failed (Result: timeout)
...
ocie.service: start operation timed out. Terminating.
ocie.service: Failed with result 'timeout'.
```
Other services (ocieau, mysql) were running or could be restarted, but OCIE failed to start.

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