AIQUM alert notification is not delivered even after detection of related events
Applies to
- Active IQ Unified Manager (AIQUM)
- Event with Email alert configuration is detected
Issue
- Notification Email is not delivered even though event with alert configuration is detected
ocumserver.logindicates connection error of SMTP sever
WARN [oncommand] [alert-pool-0] [c.n.dfm.impl.alert.EmailAlertAction] Exception while sending mail.
org.springframework.mail.MailSendException: Mail server connection failed; nested exception is com.sun.mail.util.MailConnectException: Couldn't connect to host, port: <SMTP_SERVER>, 25; timeout 30000;
nested exception is:
java.net.UnknownHostException: <SMTP_SERVER>. Failed messages: com.sun.mail.util.MailConnectException: Couldn't connect to host, port: <SMTP_SERVER>, 25; timeout 30000;
nested exception is:
java.net.UnknownHostException: <SMTP_SERVER>
at deployment.dfm-app.war//org.springframework.mail.javamail.JavaMailSenderImpl.doSend(JavaMailSenderImpl.java:448)
at deployment.dfm-app.war//org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:323)
at deployment.dfm-app.war//org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:312)
at jdk.internal.reflect.GeneratedMethodAccessor725.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566)
at deployment.dfm-app.war//com.netapp.dfm.core.mail.JavaMailSessionInvocationHandler.invoke(JavaMailSessionInvocationHandler.java:35)
at deployment.dfm-app.war//com.sun.proxy.$Proxy429.send(Unknown Source)
at deployment.dfm-app.war//com.netapp.dfm.core.mail.TemplatedMailSender.sendMail(TemplatedMailSender.java:93)
at deployment.dfm-app.war//com.netapp.dfm.core.mail.TemplatedMailSender.sendMail(TemplatedMailSender.java:75)
at deployment.dfm-app.war//com.netapp.dfm.impl.alert.EmailAlertAction.execute(EmailAlertAction.java:216)
at deployment.dfm-app.war//com.netapp.dfm.impl.alert.AlertManager$1.run(AlertManager.java:216)
at deployment.dfm-app.war//com.netapp.dfm.common.metrics.executor.ThreadPoolMonitorExecutor.lambda$execute$0(ThreadPoolMonitorExecutor.java:165)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:829)
Caused by: com.sun.mail.util.MailConnectException: Couldn't connect to host, port: <SMTP_SERVER>, 25; timeout 30000