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AIQUM Support Bundle collection does not complete and in archiving state

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Category:
active-iq-unified-manager
Specialty:
OM
Last Updated:

Applies to

ActiveIQ Unified Manager Virtual Appliance (AIQUM) 9.6+ (OVA)

Issue

  • AIQUM Support Bundle collection does not complete and remains in archiving the files state only
  • From the autosupport logs we can see the below error
2024-04-04 06:12:35,745 DEBUG [main] [c.n.d.a.AutoSupportMain] AutoSupport thread main failed.
java.lang.RuntimeException: java.io.IOException: Cannot run program "/bin/sh" (in directory "/support"): error=2, No such file or directory
Caused by: java.io.IOException: Cannot run program "/bin/sh" (in directory "/support"): error=2, No such file or directory
at java.base/java.lang.ProcessBuilder.start(ProcessBuilder.java:1128)
at java.base/java.lang.ProcessBuilder.start(ProcessBuilder.java:1071)
at com.netapp.common.execution.AbstractShellExecutor.doExecute(AbstractShellExecutor.java:93)
... 8 common frames omitted
Caused by: java.io.IOException: error=2, No such file or directory

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