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AIQUM/OCUM Cluster Polling Fails Due to Insufficient SPI Webservice Authorization

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active-iq-unified-manager
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om
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Applies to

  • NetApp Active IQ Unified Manager (AIQUM)
  • ONTAP

Issue

Unified Manager fails to poll/rediscover one or more ONTAP clusters.

  • Performance graphs and statistics are not populated for affected clusters.
  • Cluster operation state may display as “Failed” or show outdated dates.
  • Multiple TCP connections to cluster IPs in CLOSE_WAIT state observed on the AIQUM server (via netstat -ano).
  • Errors in AIQUM logs (au.log, server_acq.log): 
    Unable to retrieve samples from the performance archive DataSourceErrorException: Communication problem with the cluster: <cluster_ip>, Failed to download Archive files. Error: '<cluster_ip>: Download wait timed out after: 240000 milliseconds. This could happen if the authentication to the cluster fails.'
  • ONTAP mgwd.log: 
    Role '<custom_role> is not authorized to access webservice 'spi'

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